You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. The National Express website uses cookies. How do I change my booking? Alternatively, search our extensive FAQsto see if we have an existing answer to your question. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). Manage your National Express booking (Subtitled) - YouTube 0:00 / 1:48 Manage your National Express booking (Subtitled) 56,271 views Jan 31, 2017 44 Dislike Share Save National Express. By continuing to access the site you are agreeing to their use. Increased and enhanced cleaning regimes onboard our coaches and in our stations. If youre entitled to a ticket refund, you can easily do this through My Account. Disabled children should be booked as children rather than 'Disabled'. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. You can link previously purchased tickets when youlogin in or sign up to My Account using the same email address that you used to buy the ticket. This fare is not refundable but the journey date and time can be changed prior to the current departure date and time. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Interior Services: Mon-Sat: 7:30am-7pm. Claims for refunds can also be made through My Account with your ticket cancelled no later than 24 hours before your original outward journey. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. It's a great way to save some money when you make the same journey more than three or four times a week. Calls to this number are charged at local rate. Calls to this number are charged at local rate. Should be booked as Children. Disabled children should be booked as children rather than 'Disabled'. allows) can be completed before the current departure time. For anything else, or if you are unable to complete the form, but still need to book travel assistance and accessibility requirements we have a dedicated team to support our customers. The safety of our customers and staff has always been our number one priority, so we have introduced a number of extra measures so we can continue to ensure this. My Account is free to use and offers lots ofgreat featuresandbenefitsto make travelling with us even easier. 1h20. By clicking 'Yes, cancel my ticket' you will then receive confirmation of the cancellation. If you have an urgent enquiry please contact our Customer Services team on the telephone numbers below. To see a list of accessible coach routes please clickhere. The National Express website uses cookies. Lines open 7 days a week, 9am - 5pm(calls to this number are charged at local rate). Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. For more information on our process of refunding tickets, as well as certain add-ons, please visit our refunds & amendments page. We carry a limited number onboard most coaches. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. traffic congestion, we would not normally issue a refund of your ticket. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. It may take up to 30 minutes to receive it. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. I do not know my PNR,E-ticket number. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. To encourage patient welfare, patients are allowed to make requests for a healthcare provider of a specific race, gender, or religious group. Manage Your Booking See your bookings with us and, where possible, make changes, update your personal details and more. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Amsterdam, Brussels and Paris (including interim stops). Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. If you're looking for complete peace of mind, choose our fully flexible fare. Open returns are not available on European journeys. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. No amendments can be made to any part of the ticket. 18 Sep 2012. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Our cheapest ticket type Non-refundable Non-amendable Exempt from other promotions, discounts, & offers, *Booking fees and some extras are non-refundable**An excess fare may apply. Print itinerary. Children under 14 cannot travel alone unless accompanied by an adult (16+). Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. By continuing to access the site you are agreeing to their use. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. Excludes bus. If you still need to get in touch with us, you can send us a message via TwitterorFacebook, or email us using our travel and ticketing form, or if urgent, give us a call using the number below. Manage my Bookings Travel Company Policies National Express National Express is the largest coach network in the UK. It's a great way to save some money when you make the same journey more than three or four times a week. If eligible, you will see a 'Cancel & refund ticket' button. Disabled children should be booked as children rather than 'Disabled'. (lines open 8am - 8pm 7 days a week). Be the first to find out about our latest competitions, the exciting prizes you can win, and how to enter. Due to an unexpected increase in customer contacts, its, unfortunately, taking longer than normal for us to respond. An excess fare will also be charged, where a higher fare applies to the requested amendment. Call or get in touch online Cold weather forecast -Our services are currently running as normal. Remember me Do not use this option if you are on a public/shared computer. Simply choose the two locations you travel between most, purchase a Season ticket, choose from 1 month to 1 year validity and get unlimited travel in both directions. We may also share information with our advertising, analytics and social media partners for their own purposes. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Call or get in touch online Refunds are only available on Fully Flexible fares. Please note if you are a National Express coach customer seeking help or information about your ticket or our services, please send us a message via Twitter or Facebook, email us using our travel and ticketing form, or if urgent, give us a call using the number below. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. 7. Manage Flight Booking. The brand new National Express Coach app makes managing travel on your mobile easy. We work hard to run a punctual service with timetables that factor in the time of day and a 24-hour network control centre managing coaches when they are out on the road. Book now and avail extra baggage allowance, business class upgrades and flexible change and rebooking options. Refunds can be made up to 24 hours prior to the departure of the outward journey, however some extra products may not be refundable (i.e. Should be booked as Children. Your ticket will be delivered from tickets@nationalexpress.com or sales@nationalexpress.com. The overall dimensions must not exceed 200cm in total. My Account is free to use and offers lots of great features and benefits to make travelling with us even easier. If you cancel your trip up to 30 days before your departure date, it is free. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. An excess fare may also be charged. Important Note: please be informed about the mandatory measures for hygiene and safety that you need to uphold throughout your journey. Can someone else use my ticket? Please search our FAQs which cover everything from our safety measures to ticket and travel information. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Log in to My Account and view your ticket information. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. To book any assistance, please complete the travel assistance form. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. Will I get a booking confirmation? Open returns are not available on European journeys. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. If your referral was deferred to TRICARE East and you have not received your authorization notice within 10 business days, please call 1. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. Travel with the nation's number 1 coach company; book direct on our website for the best deals! One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Then click on'Get Started'. You then need to go to the 'Manage A Booking' section of the website, which you can find on the menu which runs along the top of the screen. View our full Conditions of Carriage. Visit our dedicated careers website to find out about our latest opportunities and plenty of other information on the benefits and rewards we offer at our UK locations. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Calls to this number are charged at local rate. Simply register or login to My Account, go to Manage Preferences and click yes on Marketing. As our lost property tracking system requires a lot of upkeep, in addition to the cost of reuniting your items, we charge customers a small fee when items are reclaimed. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Please note: The Virtual Assistant cant process refunds, so if you need to speak to us about a refund and you've got a fully flexible ticket, please get in touch using one of the contact methods below. Manage my booking Manage my booking Cancellation Until when can I cancel my booking? Subject to availability. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. Call or get in touch online You can also visit our Privacy centre and Terms & conditions page for more information about your rights and data. Your query may have already been answered! With a fleet of over 29,000 vehicles, they offer a range of fares to get you to your destination. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Disabled children should be booked as children rather than 'Disabled'. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. Please visit our Group Travel webpage to find out more. Open returns are not available on European journeys. Please visit ourPrivacy CentreandTerms & Conditionspage for more information about your rights. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Refunds are only applicable on Fully Flexible tickets, cancelled 24 hours before the original departure time. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. Fully Flexible fares can be amended at no extra cost, while Standard fareswill be subject to a 5.00 amendment fee through My Account (6.00 if amended via telephone). Our dedicated Assisted Travel Team offers travel support by providing journey and booking information and, subject to availability, they can support with booking reasonable adjustments and access requirements such as reserving you a front seat and/or the dedicated wheelchair space. If you need some flexibility, then our standard fare is a great option for you. What is the amendment fee? Please select your passenger type first and then add your coachcards. Simply call 1-800-953-7392 for assistance booking flights, hotels, ground transportation, event tickets and more - even dinner reservations or golf tee times. From local trips to cross-country adventures, find info and book train tickets for popular journeys in the UK and rest of Europe. Once clicked, you will see the full details of the journey you are cancelling and can click 'Cancel & refund ticket' again. To see a list of accessible coach stops please click here. If you need help with amending your ticket, check out our handy video tutorial below. Book Now Rent a car with Hertz Want the latest news and updates from our social media team? Book tickets & track your coach anytime, anywhere. Registered No: 2590560. quick links. 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